TERMS AND
CONDITIONS.

1Scope and definitions

These terms and conditions apply to every price indication, quote, engagement confirmation, invoice and contract between Bob Group BV, trading as Bob Expertise (hereinafter “we”), and its client, unless expressly agreed otherwise in writing. The client’s own terms only apply if we accept them in writing.

“Client” means the person who instructs us. “Consumer” means a client acting for purposes outside their trade, business or profession. Consumers are also covered by the provisions in these terms expressly intended for them, and in any event by the mandatory rules of consumer law.

2Price indications, quotes and formation of the contract

The price indication on our website is an automatic calculation based on what the client enters. It is not binding.

Quotes are not binding and are valid for the period stated on them or, failing that, for 30 calendar days.

The contract is formed when we confirm the assignment in writing, by e-mail or through a signed quote, or when we start performing it.

3Performance of the assignment

We carry out every assignment with due care and expertise, in accordance with the applicable professional and ethical standards. Our commitment is an obligation of means (best endeavours).

Deadlines are indicative, unless we expressly agree a binding deadline, as for an urgent assignment.

We may have inspection reports carried out by self-employed inspectors working on our behalf and under our responsibility. We only subcontract a valuation, or part of one, with the client’s prior written consent.

4Specific provisions for valuations

For every valuation, we confirm the terms of engagement in writing in advance, including the identity of the client and any other intended users, the purpose, the property and its ownership situation, the basis of value, the valuation date, the scope of the investigation and the fee. For valuations under the European Valuation Standards (EVS) of TEGOVA, this confirmation follows the minimum terms of engagement of EVS 4.

• Type of report. We prepare a report of the agreed type: a short-form report, a report in line with the EVS or a report in line with the requirements of the Flemish Tax Administration (VLABEL).
• Independence. We act as an external and independent valuer. Before accepting an assignment, we check for any conflict of interest, and we disclose any previous involvement with the property or the parties.
• Client information. The client provides all relevant documents and information in good time and is responsible for their accuracy. We may rely on that information unless the report states otherwise. If the information turns out to be incomplete or incorrect, we charge the additional work at the hourly rate in the quote or engagement confirmation.
• Valuation date. The value applies at the valuation date stated in the report and under the assumptions stated.
• Purpose and use. The report is intended solely for the client and for the purpose stated in the engagement confirmation. We are not liable to third parties, nor for use for any other purpose.

5Specific provisions for inspection reports

• Joint inspection. We draw up the inspection report jointly, in the presence of both parties or their authorised representatives. A party who is represented provides us with a written power of attorney in advance.
• Access. The client ensures that the property is accessible at the agreed time, with all keys, badges and remote controls, and with the utilities connected so that meter readings and installations can be checked.
• Check-out. We only carry out a check-out inspection on a time basis if we also drew up the check-in report.
• Fee and payment. As provided by law, the fee and costs are borne half by the landlord and half by the tenant, unless agreed otherwise. The amount due is transferred before the site visit or paid in cash at the latest during the inspection. We only release the report once the full fee has been received.
• Joint and several liability. Each party is jointly and severally liable for the full fee. If a party remains in default after two payment reminders, we may recover the outstanding balance from the other party, who retains the right to recover the amount paid from the defaulting party.
• Scope. We describe what is visible and accessible at the time of the site visit. Hidden defects and the long-term functioning of installations fall outside the inspection report.

6Cancellation and no-show

An inspection can be cancelled or rescheduled free of charge up to 24 hours before the appointment. After that we charge the following:

If the site visit cannot go ahead because the property is not accessible, this counts as a no-show.

If the client cancels a valuation after we have already worked on it, we charge for the work done.

7Fees and payment

Our prices for businesses exclude VAT; for consumers they include VAT. Invoices are payable within 8 calendar days of the invoice date, unless otherwise agreed in writing. We may make delivery of the report conditional on payment.

Travel

If the property lies more than 25 km from our office, we charge a supplement of €0,53 excl. VAT (€0,64 incl. VAT) per km for all kilometres there and back, unless agreed otherwise. We calculate the distance as the road distance from our office. The price indication on our website already takes this into account.

Businesses

If payment is not made by the due date, late-payment interest of 10% per year is due automatically and without notice of default, together with fixed compensation of 10% of the invoice amount with a minimum of €75, without prejudice to our right to claim a higher proven loss.

Consumers

In the event of non-payment, we first send a free reminder with a period of 14 calendar days to pay. Only after that are late-payment interest and fixed compensation due, within the limits of Book XIX of the Code of Economic Law. If we fail to meet our obligations, the consumer has an equivalent right to compensation from us.

8Complaints

The client submits complaints about our services or an invoice in writing, stating reasons, to info@bobexpertise.com. For businesses, this must be done within 8 calendar days of delivery of the report or of the invoice date, failing which the right to complain lapses. A complaint does not suspend the obligation to pay the undisputed part.

Consumers report a complaint as soon as possible after noticing the problem.

9Liability

Our liability is limited to the amount paid out by our professional indemnity insurance in the case concerned, plus the deductible under the policy terms. If the insurance does not pay out for any reason, our liability is limited to the fee for the assignment concerned, up to a maximum of €2,500.

We are not liable for indirect loss, such as consequential loss or loss of profit, nor to third parties who rely on a report.

These limitations do not apply in the event of wilful misconduct or gross negligence, nor to the extent that the law prohibits a limitation.

10Force majeure

In the event of force majeure, we may suspend performance for as long as it lasts, or terminate the contract in whole or in part, without compensation. Work already delivered is charged.

11Intellectual property and use of reports

Our reports, photos, plans and calculations remain our intellectual property. After full payment, the client may use them for the purpose for which the assignment was given. Any other use, publication or distribution to third parties beyond the agreed purpose requires our prior written consent.

12Consumers’ right of withdrawal

If a consumer concludes the contract at a distance, for example through our website or by e-mail, they have 14 calendar days to withdraw from it without giving any reason. This period runs from the day the contract is concluded.

If the consumer expressly asks us to start within that period, for example to schedule a site visit quickly, they pay for the part of the service already provided if they withdraw. Once the service has been fully performed, the right of withdrawal lapses, provided the consumer acknowledged in advance that they would lose it.

You can withdraw by sending an unequivocal statement to info@bobexpertise.com, for example with this text:

13Personal data

We process personal data in accordance with the General Data Protection Regulation. How we do so is set out in our privacy statement.

14Applicable law and disputes

All our contracts are governed exclusively by Belgian law.

In a dispute with a business, the courts of the judicial district of Antwerp have exclusive jurisdiction. In a dispute with a consumer, the court designated by law has jurisdiction.

A consumer may also contact the Consumer Mediation Service, Boulevard du Roi Albert II 8 box 1, 1000 Brussels, www.consumerombudsman.be. A complaint about the professional conduct of an estate agent can be filed with the BIV/IPI.

15Legal notice

Company

Bob Group BV, trading as Bob Expertise

Registered office

Schaliënstraat 10/001, 2000 Antwerp, Belgium

Company number

VAT BE 0779.518.526, RLE Antwerp, Antwerp division

Phone

+32 3 304 77 66

E-mail

info@bobexpertise.com

Professional title

Real estate agent (intermediary), licensed by the BIV/IPI under no. 514.121, licence granted in Belgium

Supervisory authority

Professional Institute of Real Estate Agents (BIV/IPI), Rue du Luxembourg 16 B, 1000 Brussels, tel. +32 2 505 38 50, info@biv.be

Code of conduct

As a licensed real estate agent (intermediary), subject to the BIV/IPI code of conduct

Liability insurance and guarantee

Through AXA Belgium SA/NV, policy no. 730.390.160

Professional indemnity for valuations

AG Insurance, policy no. 99677252

Accreditations

Approved valuer with the Flemish Tax Administration (VLABEL), no. 005229420954. Our managing director is a Recognised European Valuer (REV) of TEGOVA, no. REV/BE/UGEB-ULEB/2031/1, and accredited with KAVEX. Professional conduct supervision by TEGOVA, the BIV/IPI and KAVEX.

16Use of this website

The texts, photos, sample reports and design of this website are protected by intellectual property rights. They may only be reproduced with our prior written permission.

Automated collection of data from this website, including by scrapers, bots or similar techniques, is not permitted.

The information on this website is general and non-binding. It does not replace tailored advice or a valuation.